
Hornz Proxy
Support
Contact and FAQ.
Common issues
Can't connect / proxy not working
This usually points to a network handoff issue, an outdated config, or a temporary route fault.
- Switch between Wi-Fi and mobile data.
- Reopen the MiniApp from the Telegram menu button.
- Refresh the config on your device and restart the client.
Subscription active but no access
Sometimes the plan is already active while the client still holds an older session.
- Check the plan and expiration date in Hornz.
- Disconnect and reconnect the proxy client.
- If needed, re-import a fresh config.
Balance / payment not updating
Balance updates can arrive with a short delay after payment confirmation.
- Wait 1-2 minutes and reopen the Balance section.
- Make sure the correct display currency is selected.
- Keep the payment details if the funds still do not appear.
Bot not responding / buttons not working
A quick return to the primary command flow usually restores the session.
- Send /start to return to the main flow.
- Close and reopen the bot chat.
- If needed, relaunch the MiniApp from the Telegram menu button.
FAQ
Can I change my plan before renewal?
Yes. Upgrades can be applied before the next billing date.
Can referral earnings pay for renewals?
Yes. Referral earnings can be added to your balance.
Can I remove an old device?
Yes. Device removal will be wired after design approval.