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Hornz Proxy

Support

Contact and FAQ.

Contact support

Billing and account help.

@HornzSupport

Daily 10:00-22:00 UTC

Common issues

Can't connect / proxy not working

This usually points to a network handoff issue, an outdated config, or a temporary route fault.

  1. Switch between Wi-Fi and mobile data.
  2. Reopen the MiniApp from the Telegram menu button.
  3. Refresh the config on your device and restart the client.
Subscription active but no access

Sometimes the plan is already active while the client still holds an older session.

  1. Check the plan and expiration date in Hornz.
  2. Disconnect and reconnect the proxy client.
  3. If needed, re-import a fresh config.
Balance / payment not updating

Balance updates can arrive with a short delay after payment confirmation.

  1. Wait 1-2 minutes and reopen the Balance section.
  2. Make sure the correct display currency is selected.
  3. Keep the payment details if the funds still do not appear.
Bot not responding / buttons not working

A quick return to the primary command flow usually restores the session.

  1. Send /start to return to the main flow.
  2. Close and reopen the bot chat.
  3. If needed, relaunch the MiniApp from the Telegram menu button.

FAQ

Can I change my plan before renewal?

Yes. Upgrades can be applied before the next billing date.

Can referral earnings pay for renewals?

Yes. Referral earnings can be added to your balance.

Can I remove an old device?

Yes. Device removal will be wired after design approval.